Shipping policy

Shipping Information

1.1 Fulfilment Location

All Science in Sport Australia orders are shipped directly from the BikeChain/BikeSportz warehouse in Melbourne, Victoria.

1.2 Shipping Fees

• North Island $10 flat shipping fee 
• South Island $15 flat shipping fee 

1.3 Dispatch Timeframes

Orders dispatch within 1–2 business days (Monday–Friday).
This may extend during peak periods such as Christmas, Black Friday or major promotional windows.

1.4 Delivery Timeframes (Estimated)

Delivery timeframes vary by location:

• Metro Areas: 1–3 business days
• Regional Areas: 3–7 business days

These delivery windows are estimates only.
We are not liable for delays caused by external courier networks, weather events, natural disasters, or peak season congestion.

1.5 Tracking

You will receive a tracking link once your order has been dispatched.

1.6 Delivery Requirements

Orders will be delivered to the Shipping Address you provide at checkout.
If no one is available to receive the parcel, the courier may leave a card or redirect the parcel to a nearby collection point.